Privacy Policy

Last Updated: July 24, 2026

At Bike Tours Hanoi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book one of our tours.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make a booking or contact us, we may collect:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Hotel or pickup address
  • Nationality
  • Number of travelers
  • Travel dates
  • Emergency contact (if necessary)
  • Dietary preferences or special requests

Non-Personal Information

We may also automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral websites

This information helps us improve our website and services.

2. How We Use Your Information

Your information may be used to:

  • Process and confirm your bookings
  • Arrange hotel pickup and tour logistics
  • Respond to your inquiries
  • Send booking confirmations and travel information
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

We only collect information necessary to provide our services.

3. Payment Information

Online payments are processed through secure third-party payment providers.

Bike Tours Hanoi does not store your complete credit or debit card information on our servers.

Please refer to the privacy policies of the respective payment providers for more information.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information only when necessary with:

  • Tour guides
  • Transportation providers
  • Payment service providers
  • Government authorities when required by law

All partners are expected to protect your information appropriately.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although no online system can guarantee absolute security, we continuously work to maintain a secure environment.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your booking
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes

When information is no longer required, it will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent where applicable
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

10. Children’s Privacy

Our services are intended for travelers of all ages, but bookings should be made by adults.

We do not knowingly collect personal information from children without parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Bike Tours Hanoi

Address: 91 Tho Nhuom Street, Hoan Kiem District, Hanoi, Vietnam

Hotline / WhatsApp: +84 982 416 518

Alternative Hotline: +84 981 090 989

Email: info@biketourshanoi.com

Website: https://biketourshanoi.com